Quantum Overview
Quantum is a software toolset designed for use in organisations of any size and type that provide services and support, especially in technical environments. As a product it has many facets:
1) An enterprise-level Help Desk system that embraces the ITIL best-practice framework for IT Service Management, for managing service requests, incident/problem calls, change requests etc.
2) A CRM-style contact management system that extends the Help Desk function into a true Service Desk, for handling requests and queries of all types and degrees of complexity.
3) A Professional Services Automation (PSA) tool for handling work projects of any size, managing both the practical and commercial aspects of work-in-progress.
4) A flexible Workflow tool for establishing and maintaining repeatable, controllable business processes.
The combination of these facilities makes it ideal for software houses and other businesses that combine development services with ongoing support.
Equally at home in both Internet browser-based deployments and n-tier client/server environments, Quantum provides a flexible, feature-rich environment for managing both complex and simple interactions between service/support personnel and customers.
What sets Quantum apart from comparable products is its flexibility, its value for money, its knowledge-centred approach, and its ease of deployment and operation.
While it is an industrial-strength tool suitable for use by large operations, its inherent configurability and flexible pricing structure put it within reach of support organisations of almost any size. We can also supply it on a SaaS (Software as a Service) basis via ac3, our professional hosting partner, an option that is burgeoning in popularity.
Download a Quantum Overview brochure here
1) An enterprise-level Help Desk system that embraces the ITIL best-practice framework for IT Service Management, for managing service requests, incident/problem calls, change requests etc.
2) A CRM-style contact management system that extends the Help Desk function into a true Service Desk, for handling requests and queries of all types and degrees of complexity.
3) A Professional Services Automation (PSA) tool for handling work projects of any size, managing both the practical and commercial aspects of work-in-progress.
4) A flexible Workflow tool for establishing and maintaining repeatable, controllable business processes.
The combination of these facilities makes it ideal for software houses and other businesses that combine development services with ongoing support.
Equally at home in both Internet browser-based deployments and n-tier client/server environments, Quantum provides a flexible, feature-rich environment for managing both complex and simple interactions between service/support personnel and customers.
What sets Quantum apart from comparable products is its flexibility, its value for money, its knowledge-centred approach, and its ease of deployment and operation.
While it is an industrial-strength tool suitable for use by large operations, its inherent configurability and flexible pricing structure put it within reach of support organisations of almost any size. We can also supply it on a SaaS (Software as a Service) basis via ac3, our professional hosting partner, an option that is burgeoning in popularity.
Download a Quantum Overview brochure here
